Shipping Policy

Please allow 3-5 business days for your order to be processed and your items to ship, though we usually ship within 3 business days of receiving orders. Should an item go out of stock, you will be contacted for replacement or refund options. Once your order has shipped, you will receive a confirmation and tracking number via email. 

Please make sure that you have entered the correct mailing address prior to placing your order. CASITA MICHI will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. If you did not receive your item due to having entered the wrong address, you will be responsible for re-shipping cost (if the same item is available or package is returned to sender). 

If package is shown as “delivered” and is confirmed to have been delivered by carrier, we will not replace a package at our expense or provide a refund as mail theft is not covered with shipping insurance. Once a package is picked up and scanned into the carrier's system, the shipping and delivery status is no longer within our control; please reach out to the carrier directly to file a “lost/missing package” claim.

Shipping Delays

CASITA MICHI is not responsible in the event of delays in shipping or delivery due to force of nature or other uncontrollable events. During sales and holidays orders will take longer than usual to process and ship, so please be aware and plan accordingly. We have no control of how quickly USPS, UPS, and Fed Ex scants, sorts and delivers your package so please keep track of your delivery date so that you know when your package is scheduled to arrive/be delivered. 

Terms of Sale

Terms of Sale: All sales are subject to our Terms of Use and Privacy Policy posted at Terms & Conditions and Privacy Policy as well as the terms and conditions of this Shipping Policy, which together constitute a binding contract. Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of contract. Merchandise marked "final sale" is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

Wholesale, Corporate Gifting, and Custom Collaborations

Let us elevate your brand or special event through a custom candle or intentional collaboration.

Are you interested in purchasing our candles in bulk for your corporate gifting needs?

Please fill out our wholesale/corporate gifting order form so that we may learn more about your project.

Private Label

Through private labeling, each candle is thoughtfully crafted to capture the energy and mood of your event - from custom scent profiles to fully branded labels and packaging. Every detail is intentionally designed to create a personalized gifting experience that brings your brand to life through cohesive visuals and elevated aesthetics.

Inquire here to learn more about our private labeling services; which include candles and home fragrances - perfect for gifting, merch, and unforgettable moments.

Past Projects

  • Jenni rivera fashion

    Jenni Rivera was one of the best-selling regional Mexican artists of all time. We had the honor of creating a line of private-label candles named after some of her greatest hits, Parrandera, Atrevida and Rebelde for the Jenni Rivera Fashion Boutique.

  • Canary Marketing

    Canary Marketing is creative agency known for supporting small businesses in creating high-impact gifts. We provided production and fulfillment on their Spring collab with Casita Candles for their "Flowers don't tell, they show" candle drop.

  • ethika

    Ethika is a lifestyle brand that creates authentic experiences through creative innovation, self-expression, and quality products. We partnered with them during Latiné/Hispanic Heritage Month to create a "Noche con Ethika" candle.

  • The plenary

    The Plenary, Co. is a civic arts and sciences nonprofit. We collaborated with them to create six limited-edition candles inspired by their Illuminations exhibit. Each candle was designed to reflect the mood and message of its corresponding theme, offering a multi-sensory extension of the experience.

  • CONVENE

    The Convene portfolio offers award-winning venues with full customization options and elevated in-house services for highly experiential events. We partnered with them to create a private-label candle that reflects their brand aesthetics and visuals. This project featured custom tissue wrapping for a refined unboxing experience.

  • LIVE NATION

    Live Lab, the brand and innovation studio of Live Nation, creates, markets, and produces unforgettable live experiences across the globe. We designed and produced a bespoke collection of three private-label candles, created exclusively for one of their immersive concert experiences.